Refund policy

We want every La Elite order to reach you in the right condition. This Policy explains when a return, replacement, exchange, or refund may be available.

1. Return Window

Eligible unopened products may be requested for return within [7 DAYS] of delivery. To qualify, the item must be unused, unopened, sealed, undamaged, and returned with its original packaging, invoice, and any included accessories or gifts.

2. Hygiene and Safety Exclusion

Because hair oils are personal-care products, opened, used, tested, partially consumed, or unsealed products cannot normally be returned or exchanged for hygiene and safety reasons unless the product is confirmed to be defective, damaged in transit, leaking on arrival, or incorrect.

3. Damaged, Defective, Leaking, or Incorrect Orders

Report the issue within [48 HOURS / CONFIRMED WINDOW] of delivery. Send your order number, photographs, and an unboxing video where available to [CUSTOMER CARE CHANNEL].

After review, we may offer one of the following:

·   Replacement of the affected item

·   Exchange for the correct item

·   Store credit

·   Partial refund where only part of the order is affected

·   Full refund where replacement is not appropriate or available

4. Non-Returnable Items

·   Opened, used, tested, or unsealed personal-care products

·   Products damaged through misuse, improper storage, heat, sunlight, or mishandling after delivery

·   Items returned without original packaging or proof of purchase

·   Items purchased from an unauthorized third-party seller

·   Gift cards, promotional gifts, free samples, or clearance items where marked final sale

·   Change-of-mind requests submitted after the return window

·   Natural differences in oil colour, aroma, or coconut-oil solidification that do not indicate a defect

5. Return Shipping

If the item is confirmed damaged, defective, leaking, or incorrect, La Elite will arrange or reimburse reasonable return shipping according to the approved process. For eligible change-of-mind returns, return shipping is paid by the customer.

6. Refund Method and Timing

Approved refunds are issued to the original payment method where possible within [7–10 BUSINESS DAYS] after approval. Your bank or payment provider may require additional time to display the refund.

For Cash on Delivery orders, approved refunds may be sent through bank transfer or an approved digital wallet. The customer must provide accurate account details in the name requested by La Elite.

7. Shipping Charges

Original shipping charges are non-refundable unless the entire order was incorrect, damaged, or defective due to La Elite or the courier. Any promotional discount may be recalculated if part of an order is returned.

8. Exchanges

Exchanges depend on stock availability. If the requested replacement is unavailable, we may offer store credit or a refund under the approved resolution.

9. Order Cancellations

Orders may be cancelled before packing or dispatch by contacting customer care. Cancellation cannot be guaranteed after dispatch. Prepaid orders cancelled before dispatch will be refunded according to the payment provider’s processing time.

10. Contact

Returns and refunds: [CUSTOMER CARE EMAIL] | [PHONE / WHATSAPP]