Privacy policy

MATE OR STATE SUBJECT TO COURIER]

Delivery times are estimates, not guarantees. Weather, strikes, public holidays, security restrictions, high order volumes, courier delays, or incomplete address information may extend delivery.

3. Shipping Charges

·   Standard shipping: PKR [AMOUNT]

·   Free shipping threshold: Orders above PKR [AMOUNT]

·   Remote-area or special handling charges: [IF APPLICABLE]

Final shipping charges are displayed at checkout before an order is completed.

4. Order Tracking

After dispatch, tracking information will be shared through [EMAIL / SMS / WHATSAPP]. Tracking may take several hours to update after the courier receives the parcel.

5. Correct Delivery Information

Customers are responsible for providing a complete name, active phone number, accurate address, city, area, landmark, and postal code where applicable. La Elite is not responsible for delays or failed delivery caused by incomplete or incorrect information.

6. Address Changes and Cancellations

Contact customer care immediately if you need to change or cancel an order. Changes cannot be guaranteed after packing or dispatch. Once a parcel has been handed to the courier, address changes may require a new shipment or additional charges.

7. Delivery Attempts and Failed Delivery

The courier may contact you before or during delivery. If delivery fails because the recipient is unavailable, the phone number is unreachable, the address is incorrect, or the parcel is refused, the order may be returned to La Elite.

Re-delivery may require payment of additional shipping charges. Repeatedly refused or unverified Cash on Delivery orders may be restricted.

8. Inspecting Your Parcel

Inspect the outer parcel at delivery where possible. Do not accept a parcel that appears severely opened, tampered with, or damaged without noting the issue with the courier. Record an unboxing video from the moment the sealed package is opened, especially for damage or incorrect-item claims.

9. Damaged, Missing, or Incorrect Items

Contact us within [48 HOURS / CONFIRMED WINDOW] of delivery if your order is damaged, incomplete, leaking, or incorrect. Include:

·   Order number

·   Registered phone number

·   Clear photographs of the parcel, shipping label, product, and packaging

·   Unboxing video where available

·   A brief explanation of the issue

Claims submitted after the reporting window or without reasonable evidence may not be eligible for replacement or refund.

10. Delayed or Lost Parcels

If tracking has not updated or the estimated delivery time has passed, contact us at [CUSTOMER CARE EMAIL / NUMBER]. We will coordinate with the courier. A parcel is treated as lost only after the courier completes its investigation.

11. Contact

Shipping support: [CUSTOMER CARE EMAIL] | [PHONE / WHATSAPP]